Returns Policy

Introduction

At Ever After Bloom, we take pride in the quality of our products and services. If you are not completely satisfied with your purchase, we're here to help. Please review our returns policy below.

Custom Products

Due to the personalized and custom nature of our products, all sales are final. We do not accept returns or exchanges on custom-made items, as each piece is uniquely crafted based on your specific requests.

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:
- Contact us within 7 days of receiving your order at info@everafterbloom.com with your order number, a description of the damage or defect, and photos of the affected item.
- Once we receive your request, we will evaluate the situation and determine whether a replacement or refund is appropriate.
- If approved, we will provide a replacement or issue a refund, including any shipping costs associated with the return. Please note that refunds are only issued for items that are deemed defective or damaged due to our fault.

Non-Returnable or Refundable Items

The following items cannot be returned:
- Custom or personalized products
- Gift cards
- Items purchased on sale

Return Shipping

If a return is approved for a damaged or defective item, we will cover the return shipping costs. For all other situations, customers are responsible for their own return shipping costs.

Refunds

Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used at the time of purchase.

How to Initiate a Return

To initiate a return, please contact us at info@everafterbloom.com with your order details. We will provide further instructions on how to proceed.

Changes to This Policy

We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions about our Returns Policy, please contact us at info@everafterbloom.com or here.

Effective Date: 12/08/2023